Terms and condition

Terms And Conditions

GENERAL TERMS AND CONDITIONS OF BAFA Version Date: February 20, 2026 Owner / Operator: Karone Suarl Website: https://bafa.sn

1. PREAMBLE / PURPOSE These General Terms and Conditions of Use and Sale (hereinafter the "GTC") govern the use of the BAFA platform (website and mobile application) and the purchase of local ordering and fast delivery services offered by Karone Suarl in Senegal. By using the BAFA service, you acknowledge that you have read, understood, and unconditionally accepted these GTC.

2. LEGAL INFORMATION / PUBLISHER The BAFA service is published and operated by: • Owner: Karone Suarl • Country of Operation: Republic of Senegal • Contact Email: info@bafa.sn • Contact Phone: +221776975065

3. DEFINITIONS • "BAFA / We / Us": Refers to Karone Suarl, the owner and operator of the service. • "User / You / Client": Refers to any individual (consumer or professional) who uses the website, application, or BAFA services to place an order. • "Parties": Refers collectively to BAFA and the User. • "Platform": Refers to the website bafa.sn and its associated mobile application. • "Services": Refers to the local ordering and fast delivery service provided by BAFA in Dakar.

4. SCOPE OF APPLICATION These GTC apply to all Services offered by BAFA. BAFA reserves the right to modify these GTC at any time. The applicable version is the version in force on the Platform at the date the User places an order. If any clause should be null and void, the others shall remain in full force and effect.

5. USER OBLIGATIONS AND ACCOUNT CREATION 5.1. To use the Services, you may be required to create an account. You undertake to provide accurate, complete, and up-to-date information. 5.2. You are responsible for the confidentiality of your login credentials. Any action performed through your account shall be deemed to have been performed by you. 5.3. You undertake to use the Platform only for lawful purposes and in accordance with Senegalese law.

6. ORDERS AND CONTRACT FORMATION 6.1. Order Process: The products offered for order are presented on the Platform. The User selects the products, chooses a delivery method, and validates their order. 6.2. Order Confirmation: The contract is formed when BAFA confirms the order by sending a confirmation email or SMS to the User. 6.3. Product Availability: Orders are subject to product availability. BAFA acts as an intermediary between the User and partner vendors. If a product becomes unavailable after the order is placed, BAFA informs the User and proposes either to cancel that item (with a refund) or an alternative.

7. PRICE AND PAYMENT 7.1. Prices: Product prices are indicated on the Platform in CFA Francs (XOF) and include all applicable taxes (VAT included). Delivery fees are clearly indicated before final order validation. 7.2. Payment Methods: Payment is made via the methods offered on the Platform (e.g., Mobile Money (Orange Money, Wave), card, cash on delivery). BAFA uses secure payment partners. 7.3. Retention of Title: BAFA retains full and complete ownership of the ordered goods until full payment of the price by the User. 8. DELIVERY 8.1. Zone: BAFA delivers exclusively within its operating zone as defined on the Platform. 8.2. Delivery Times: Delivery times are given as an indication. BAFA endeavors to meet them (fast delivery), but delays may occur. A delay does not entitle the User to cancel the order or claim damages, except in cases of gross negligence by BAFA. In the event of a significant delay (more than 30 days), the User may request cancellation of the sale. 8.3. Delivery Responsibility: The goods are transported at the seller's risk until delivery to the address indicated by the User. Upon delivery, the risk of loss or damage to the goods is transferred to the User. The User is responsible for checking the condition of the products upon delivery.

9. RIGHT OF WITHDRAWAL (FOR CONSUMERS) 9.1. Duration: In accordance with Senegalese law, the consumer has a right of withdrawal of fourteen (14) calendar days from the day of delivery of the product, without having to justify reasons. 9.2. Procedure: To exercise this right, the User must notify BAFA via the Platform or by email before the expiry of the 14-day period. The product must be returned in its original packaging, in perfect condition for resale (not used, damaged, or soiled), accompanied by the invoice. 9.3. Costs and Refund: Return shipping costs are borne by the User. BAFA will refund the price of the product and the initial delivery costs (excluding return costs) within 14 days of receiving the returned product or proof of its return. 9.4. Exceptions: This right of withdrawal does not apply to certain contracts, such as for perishable goods, goods unsealed after delivery for hygiene reasons, or services fully performed before the end of the period.

10. LIABILITY AND LIMITATION OF LIABILITY 10.1. Obligation of Means: BAFA is subject to an obligation of means for the proper performance of its Services. 10.2. Intermediary Role: BAFA is an intermediary connecting Users with partner vendors. BAFA is not the seller of the products listed on the Platform (except for direct sales by BAFA). Consequently, BAFA's liability cannot be incurred for latent defects, non-conformity, or damages caused by the products themselves, which fall under the responsibility of the seller/manufacturer. 10.3. Exclusions: BAFA cannot be held liable in the following cases: • Improper use of the product by the User. • Non-performance or improper performance due to a case of force majeure as recognized by Senegalese courts. • Damages resulting from the use of the internet network (data loss, hacking, viruses, service interruption). 10.4. Liability Cap: To the fullest extent permitted by law, in any event, BAFA's total liability towards the User is limited to the amount paid by the User for the order giving rise to the dispute.

11. PERSONAL DATA 11.1. BAFA collects and processes the personal data of its Users (name, address, phone number, payment information) for order and delivery management. 11.2. In accordance with Law No. 2008-12 of January 25, 2008 on the protection of personal data in Senegal, Users have the right to access, rectify, and delete their data. 11.3. By using the Platform, you consent to BAFA processing your data for the purposes of the Service. You may exercise your rights by contacting BAFA by email. 11.4. BAFA implements security measures to protect your data. A more detailed policy is available in our Privacy Policy.

12. INTELLECTUAL PROPERTY All elements of the BAFA Platform (texts, graphics, logos, software) are the exclusive property of Karone Suarl and are protected by intellectual property law. Any reproduction, distribution, or use without written authorization is strictly prohibited.

13. APPLICABLE LAW AND JURISDICTION 13.1. These GTC are governed by the laws of the Republic of Senegal. 13.2. For consumers: Any dispute shall be submitted to the jurisdiction of the Senegalese courts. 13.3. For professionals: Any dispute relating to the formation, interpretation, or performance of these GTC shall be submitted to the exclusive jurisdiction of the competent courts of Dakar, Senegal.